General Terms of Sale and Use for the Follow Lab PRO platform
Note: This English version is provided for convenience. The French version remains legally authoritative.
Last updated: 14 January 2026
1. Purpose
These General Terms of Sale and Use (hereinafter the “Terms”) govern access to, use of, and the terms of provision of the Follow Lab PRO service, published by LUTISE, a simplified joint-stock company with share capital of €61,750, whose registered office is located in Marseille (France), registered with the Marseille Trade and Companies Register under number 921 088 225 00013 (hereinafter “LUTISE” or the “Publisher”).
Follow Lab PRO is an online platform enabling coaching professionals to streamline management of their activity.
Use of the Follow Lab PRO service implies full and complete acceptance of these Terms.
2. Definitions
Client: any natural or legal person subscribing to the Follow Lab PRO service.
User: any person authorized by the Client to access the service.
Service(s): all features offered by Follow Lab PRO via the web interface or any associated application.
Account: the Client’s personal space on the platform.
Subscription: a paid access plan to the Service on a periodic basis.
3. Account creation and management
Access to the Service requires creation of an Account by the Client. Upon registration, the Client undertakes to provide accurate, complete, and up-to-date information. The Client is responsible for the confidentiality of their credentials and for any activity carried out through their Account. LUTISE cannot be held liable in the event of unauthorized access resulting from Client negligence (sharing credentials, failure to secure access, etc.).
4. Access and availability of the service
The Publisher undertakes to use reasonable efforts to ensure continuous and secure access to the Service. The Service is hosted in France on Scaleway and Microsoft Azure servers, ensuring data sovereignty and protection in accordance with the GDPR. The Publisher reserves the right to temporarily interrupt the Service for maintenance or updates. The Client will be informed, where possible, of any scheduled interruption.
5. Financial terms
Discovery plan The Publisher offers a Discovery plan enabling the Client to benefit free of charge from PRO plan features for a limited period specified on the site’s pricing page. This plan requires no payment. At the end of the free trial, access to the platform is deactivated if no paid subscription is taken out. Data related to use of the service is retained for 60 days to allow possible reactivation or recovery. After this period, it is permanently deleted.
Paid plans The Publisher also offers several paid plans providing access to a larger number of coaching engagements, up to a maximum of 200 active engagements per Client account. The characteristics and prices of these plans are detailed on the site’s Pricing page.
Switching from one plan to another The Client may at any time decide to switch from the Discovery plan to a paid plan. Once a Client has subscribed to a paid plan, they can no longer return to the Discovery plan. The new plan takes effect according to the terms indicated at the time of subscription, in particular regarding activation date and billing.
Billing and payment Access to a paid plan is conditional upon payment of a Subscription by credit card. Payment is due on the subscription date and then at each automatic renewal. In the event of a failed charge, the Publisher may suspend access until payment is regularized.
Cancellation The Client may cancel their paid plan at any time in accordance with the cancellation terms set out in these Terms. Cancellation ends future billing but does not in any case reactivate the Discovery plan, which is no longer available after subscribing to a paid plan. Upon cancellation of the subscription, access to the platform is deactivated. Data related to use of the service is retained for 60 days to allow possible reactivation or recovery. After this period, it is permanently deleted. Data required to comply with legal and accounting obligations is retained for the periods provided by applicable regulations.
Price changes The Publisher reserves the right to modify prices with 30 days’ notice. The Client may cancel their Subscription before the effective date.
Refunds and right of withdrawal No refund will be issued except where required by mandatory legal provisions.
6. Use of the service
License to use: The Publisher grants the Client a non-exclusive, non-transferable, and revocable license for internal professional use. Any reproduction, distribution, decompilation, or abusive use is prohibited.
Data and responsibilities: The Client remains the owner of the data they transfer or create. The Publisher acquires no rights over this data and acts solely as a technical host. The Client guarantees the legal compliance of their data.
7. Client obligations
The Client undertakes to use the Service in compliance with applicable law, not to interfere with its operation, and not to use it for fraudulent or unlawful purposes. The Publisher reserves the right to suspend access in the event of manifest or repeated violation.
8. Security and confidentiality
The Publisher implements technical and organizational measures to guarantee the confidentiality, integrity, and availability of Client Data. Data is hosted exclusively in France with Scaleway and Microsoft Azure, with regular backups. The Client is responsible for the security of their access and management of authorized Users.
9. Personal data
Processing of personal data is carried out in accordance with the GDPR and the French Data Protection Act. For more information, the Client is invited to consult the Privacy Policy available at Privacy Policy
10. Intellectual property
All elements making up the Service (software, interfaces, content, trademarks, logos, design) remain the exclusive property of the Publisher. No assignment of rights is granted. Any unauthorized reproduction or exploitation is prohibited.
11. Term, suspension, and termination
The Terms apply for the entire duration of use of the Service. The Publisher may suspend or terminate in the event of serious breach, non-payment, or unlawful use. The Client may terminate at any time via their personal space. No refund will be due for the current period.
12. Liability
The Publisher is subject to an obligation of means. It cannot be held liable for indirect damages. The Publisher’s total liability is limited to the amount paid by the Client over the preceding 12 months.
13. Force majeure
Neither party shall be liable for failure to perform due to an event of force majeure within the meaning of Article 1218 of the French Civil Code. In the event of force majeure exceeding 30 days, either party may terminate without compensation.
14. Amendments to the Terms
The Publisher may amend these Terms to reflect legal, technical, or functional changes. Any amendment will be notified to the Client at least 30 days before it takes effect. Continued use constitutes acceptance.
15. Severability
The provisions of the Terms are separate and independent from one another. If one or more of these provisions become invalid, unlawful, or unenforceable under applicable law or regulation or a final court decision, the validity, lawfulness, and enforceability of the remaining provisions shall not be affected, and the parties agree to replace them with similar provisions that are not themselves invalid, unlawful, or unenforceable.
16. Governing law and competent jurisdiction
These Terms are governed by French law. Any dispute relating to their interpretation or performance shall fall within the exclusive jurisdiction of the Lyon Commercial Court.
17. Contact
For any question relating to these Terms: contact@followlab.io
LUTISE – Marseille, France