Qualiopi certification: how does Follow Lab PRO simplify your approach?

Criterion 1 – Conditions for informing the public about services offered, timeframes for access, and results achieved

Indicators 1 to 3

With Follow Lab PRO, you can:

• Create and structure your programs.
• Track your trainees in real time, number enrolled, progress, assessments.
• Generate and analyse satisfaction questionnaires (immediate and follow-up).

Result?
Clear information that is easily accessible for your learners and collaborators.

Criterion 2 – Precise identification of the objectives of services offered and adaptation of those services to beneficiary audiences when designing services

Indicators 4 to 8

With Follow Lab PRO, you can:

• Track trainee progress through assessments and progress indicators.
• Send a self-assessment form to each learner at the start of training
• Define clear learning objectives in each program.

Result?
Training adapted to each learner's expectations.

Criterion 3 – Adaptation to beneficiary audiences of services and of welcome, support, follow-up, and assessment arrangements implemented

Indicators 9 to 16

With Follow Lab PRO, you can:

• Centralise all your documents and share them with learners and collaborators.
• Track support hours precisely.
• Generate attendance sheets and record absences.
• Easily access activity reports bringing together all data related to a beneficiary's support for a clear, complete overview.
• Automate reminders for submissions and important deadlines.
• Facilitate communication with an integrated messaging system.

Result?
Smooth, structured support for better learner engagement.

Criterion 4 – Adequacy of pedagogical, technical, and supervisory resources for services delivered###### Indicators 17 to 20

With Follow Lab PRO, you can:

• Track exchanges between facilitators and learners.
• Automatically share session notes by email.
• Record scheduled appointments and send automatic reminders (videoconference, follow-up).
• Share key information and let beneficiaries make use of learning resources through the "Sharing box" option.

Result?
Optimised organisation and concrete evidence of resources deployed.

Criterion 5 – Qualification and development of knowledge and skills of staff responsible for delivering services###### Indicators 21 to 22

With Follow Lab PRO, you can:

• Centralise CVs and certifications for your facilitators to prove their expertise.
• Share resources that highlight the use of different training and professional development levers for your entire team.

Result?
Effective tracking of qualifications and simplified compliance.

Criterion 6 – Registration and investment of the provider in its professional environment

Indicators 23 to 29

With Follow Lab PRO, you can:

• Create and share a monitoring file on regulatory and pedagogical developments.
• Document your collaborations with partners and subcontractors.

Result?
Optimal traceability of your professional engagement.

Criterion 7 – Collection and consideration of feedback and complaints from stakeholders on services delivered

Indicators 30 to 32

With Follow Lab PRO, you can:

• Create satisfaction questionnaires and analyse responses on the platform or export them.
• Collect and address issues and difficulties encountered by stakeholders throughout support. You track and visualise how problems evolve through the dashboard.
• Keep an eye on issues reported through "Feedback" and mark them as "addressed" when needed.

Result?
Continuous improvement of your services thanks to learner feedback.